AI that doesn’t wait for the phone to ring.
ConnectSmart is an AI agent built by NetCarrier. It answers calls, chats and texts, follows up on every form, works your cancellation and recall lists, updates your CRM, and brings in a person when it should.
On the phone system and software you already have. No carrier switch, no rip-and-replace.
Pick what happens. Watch what ConnectSmart does next.
Examples of workflows we design. Yours is scoped around your business and your systems.
- Every channelCalls, web chat, text, WhatsApp, email and forms.
- Any phone system, any CRMIf it has a modern API, we connect it.
- Built in-houseOur own AI team designs and tunes every agent.
- Since 1996From a company that has run business voice for three decades.
One agent. Every place your customers reach you.
Customers don’t care which channel is yours. They text, chat, fill out a form or call, and expect an answer. ConnectSmart gives the same answer everywhere, from the same knowledge.
Answers inbound calls and makes outbound ones: confirmations, follow-ups and campaigns.
A chat agent on your website that answers questions and captures the lead.
Two-way texting, including a link or confirmation sent mid-call.
For customers who would rather message than call.
Summaries, follow-ups and reports sent to your customer or your team.
Follows up the moment a form is filled out, while the lead is still hot.
It remembers. A customer who texted on Tuesday and calls on Thursday doesn’t start over. ConnectSmart can recall past conversations with the same contact.
Not an answering service. A team member for the repetitive work.
The work you already pay people to do, the follow-ups nobody has time for, and the service you’d offer if the labor cost less.
Capture more revenue
Respond first and recover what slipped.
- Instant response to new leads
- Follow-up on open estimates
- Cancellation and waitlist filling
- Dormant customer reactivation
Lighten the load
Let your team do the work that needs them.
- Scheduling and rescheduling
- Intake, tickets and data entry
- Routine questions on every channel
- Routing by what the customer needs
Offer more service
Things that used to cost too much to staff.
- 24/7 coverage without another shift
- Reminders and renewal outreach
- Post-service check-ins
- Pre-appointment preparation
What it does in your line of work.
Pick your industry.
Technicians can’t answer new leads
Answers 24/7 by phone, chat or text, captures the problem and books or routes the job.
Stop losing leads to whoever answers first.
Old estimates never close
Follows up on open estimates by text and call, and offers to schedule.
Recover revenue you already quoted.
Maintenance plans come up for renewal
Runs seasonal and renewal outreach to your customer list.
More recurring revenue.
A hygiene cancellation at 10 am
Works the cancellation list by text and call until the chair is filled.
Recover production.
Patients overdue for a cleaning
Reaches out to your recall list and schedules them.
Recurring visits without front desk calls.
No-shows
Sends conversational confirmations and handles rescheduling.
Fewer empty chairs.
Monday mornings spent rescheduling
Schedules, reschedules and cancels appointments on any channel.
A lighter front desk.
Open slots on the schedule
Works a waitlist until the slot is accepted.
Recover lost capacity.
The same questions all day
Answers hours, location, prep and other approved information.
Fewer calls to reception.
Declined work sitting in your DMS
Follows up on declined repairs and offers to schedule.
Recover service revenue.
Internet leads waiting hours
Reaches new leads right away, qualifies interest and sets the next step.
Speed to lead in minutes, not hours.
Customers due for maintenance
Contacts them proactively and books the visit.
More repeat visits.
Maintenance requests tying up the office
Collects property, unit, issue and severity, then creates the request.
Less call handling and data entry.
After-hours emergencies
Applies your criteria and routes true emergencies to on-call staff.
On-call staff only woken when it matters.
Leasing questions after hours
Answers property questions, qualifies prospects and schedules tours.
More leasing opportunities.
New buyer leads waiting until morning
Responds within moments, qualifies and schedules with an agent.
Higher lead conversion.
A database of leads nobody works
Runs reactivation campaigns to past prospects.
New opportunities from leads you already paid for.
Open house sign-ins going cold
Follows up, qualifies interest and books the next step.
Better follow-through.
Engineers spending minutes opening tickets
Recognizes the caller, checks open tickets and creates new ones in your PSA.
Engineers solve tickets instead of typing them.
After-hours emergencies
Judges urgency by your rules and alerts the on-call engineer.
Fast response without waking everyone.
“Any update on my ticket?”
Looks up the ticket and gives the current status.
Fewer interruptions for your team.
Don’t see yours? The same approach works anywhere the same conversations happen every day. Some workflows need an integration or approved scripts, and we scope that with you.
AI companies are still learning voice. We’ve run it since 1996.
NetCarrier has carried business calls for three decades. We built ConnectSmart on top of that, which is why it answers reliably, transfers to phones that actually ring, and comes with people you can call when something needs to change.
- A real phone company behind itPrivately held and FCC-regulated, with our own network and a 24/7 operations center.
- Handoffs we test with a personBefore go-live we confirm every transfer with whoever should pick up.
- Support that answers24/7/365, U.S.-based. The people on the line can fix the system.
Start with the calls costing you the most. Add from there.
Three agents that build on each other, on every channel, plus one that reads every conversation you already have. We help you pick based on your calls, not a feature grid.
Frontline
For teams that need every call, chat and text answered and logged, day or night.
What it does
- Answers calls, web chats and texts 24/7, many at once
- Answers FAQs from your own knowledge base
- Routes by what the caller says, not by button presses
- Takes a message and sends it to the right person
A call it handles
Caller, Saturday morning“Are you open today, and do you work on Hondas?”
Triage
Everything in Frontline, plus it judges which calls need you now.
What it adds
- Qualifies new leads with your questions
- Judges urgency and priority
- Captures the details your team needs
- Alerts the right person in Teams or Slack
A call it handles
Caller, 11:20 pm“Our server room is beeping and nobody can log in.”
Concierge
Everything in Triage, plus it works inside your systems while the caller is on the line.
What it adds
- Recognizes the caller and looks up their history
- Books, reschedules and updates records
- Creates tickets and resolves routine requests
- Triggers the confirmations your system already sends
A call it handles
Caller, Tuesday afternoon“I need to move my appointment on Thursday to next week.”
Flow
No caller involved. Flow reads the recordings, chats, emails and texts your business already produces.
What it finds
- How callers feel, call by call
- Compliance flags worth a second look
- Trends in why people contact you
- Coaching moments for your team
How it’s scoped
Always built to orderWe scope Flow around what you want to know and the systems your conversations live in.
Want to see every call? Add a ConnectSmart IQ dashboard. Essentials shows each call and its transcript, Insights adds AI grading of why they called and whether it got fixed, and Analyzer adds the full scoring breakdown.
Callers say what they need instead of pressing buttons, and get the right person or your hours and location. Add other languages and spam call filtering if you need them.
Voice, text, chat and email all draw from the same AI Units, so nobody tracks minutes by channel.
Voice is where we started. Here’s one call, start to finish.
After hours, a caller with a problem. The agent says it’s an AI, asks the right questions, books the visit, texts a confirmation with the caller’s OK, and writes it all to the CRM.
What are missed calls costing you?
Your numbers, not ours. Move the sliders to match a normal week.
Work going somewhere else each month
$7,800
$93,600 a year
That’s the math on your inputs. The real answer depends on which calls you’re missing and why, which is exactly what we work out on the first call.
We learn your business first. Then we build it.
Nothing about ConnectSmart is off the shelf. Our in-house AI team builds each agent around how your calls actually go, and stays with it after launch.
We listen
A discovery call about your callers, your systems and where the AI should stop and a person should take over.
We build
You send a short checklist. We write the agent, its knowledge and its connections. There’s no portal for you to configure.
You call it
Your team calls the agent, picks the voice and tells us what to change. That round is part of the plan.
It goes live
We connect it to your phones and check every action where it lands: the ticket in your system, the transfer ringing the right person.
We tune it
The first 30 days live we tune it against real callers. After that we keep reviewing, adjusting and supporting it.
One person who owns your rollout from discovery to go-live.
So everyone knows what the agent handles and what comes to them.
Go-live is scheduled 30 days from when your onboarding checklist is complete.
Where it stops, on purpose.
An AI that claims to handle everything hasn’t been tested on real callers. Ours knows its limits, and says so.
When a caller asks for a human, or the call needs one, the agent transfers them. It never pretends to be a person.
- It doesn’t take card payments
Payment details stay with your team and your payment tools.
- It doesn’t connect to systems with no API
If your software has a modern API, we can almost always connect to it. If it doesn’t, we’ll tell you in the first conversation.
- It doesn’t handle medical information without written authorization
Healthcare deployments are scoped in writing before any patient detail is involved.
- It doesn’t reach out to anyone who hasn’t agreed to it
Outbound calls, texts and campaigns need consent, every time.
Your data stays where it belongs.
ConnectSmart works inside the systems you already run. Here is exactly what it can and can’t touch.
The agent reads and writes in the software you already use. We don’t build a second copy of your customers.
Access is read, write and update only.
Your data isn’t used to train models. That’s in the contract, not just a policy.
Each customer gets its own workspace, with U.S. data residency.
Call one now.
These are live demo agents. They answer any hour, with no queue and nothing to book.
See all nine demo agentsSmarter conversations. Stronger business.
Tell us which conversations cost you the most: calls, forms, texts or lists nobody works. We’ll show you what changes, on your phone system and your CRM.