Your business number, on every device your team uses.
nCloud Connect is the cloud phone system NetCarrier built and runs. Calls reach your people at the desk, on the laptop or on their cell phone, and the people who support it are the people who built it.
An example of simultaneous ring. The caller sees your business number, never a personal cell.
A seat for every kind of desk.
Mix seat types on one system. Most people need Connect Unify; the others are there for the phones nobody sits at and the teams whose phones never stop.
Connect Basic
Lobby, break room and warehouse phonesA working extension for phones nobody sits at.
Connect Unify
Everyone at a deskThe full phone system: voicemail to email, e-fax, call recording, a conference bridge, business texting, and Connect Mobile on every seat.
Connect Unify Pro
Front desks and small teams that take a lot of callsFor offices that aren’t a call center but whose phones ring like one. Queues, callback, supervisor listen, whisper and barge, and queue reporting.
Contact Center Gold
Dedicated contact center teamsAgent logins and full contact center routing on top of Connect Unify.
Contact Center Platinum
Teams handling calls, chat, email and textEvery channel in one queue, agent scorecards, and transcription and sentiment on calls and voicemail.
Shift workers can share a Gold or Platinum seat with the CC Agent Add-On.
What every Connect Unify seat includes.
No feature menu to decode. These come with the seat.
Your business number on your cell phone. Calls, texts and voicemail without giving out a personal number.
Messages land in your inbox, so nobody dials in to check.
Text customers from your business number.
A standing number for team and customer calls.
On demand or automatic, for training and records.
Send and receive faxes without a fax machine.
When your phones ring like a call center.
Callers waiting with no idea how long. Supervisors who can’t see the queue. Quality reviews that mean picking random recordings. Contact Center Gold and Platinum fix those, sized for how your team actually works.
- Skills-based and priority routing
Calls go to the agent best suited to them, in the order that matters.
- Queue position and wait-time messages
Callers hear where they stand and how long it should take.
- Queued callback
Callers can hang up and keep their place in line.
- Live supervisor dashboards
See the queue as it happens, then listen, whisper or barge in.
- Post-call surveys and full reporting
Scheduled reports on agents, queues and service levels.
- Every channel in one queue
Calls, web chat, email, text and voicemail, handled by the same team.
- Agent scorecards
Evaluate calls against the standards you set.
- Transcription and sentiment
On call recordings and voicemail, up to 55 hours per agent per month.
- AI summaries
Point supervisors to the calls worth reviewing.
- CRM integration
Screen pops and call details written into the system your team works in.
We built it. We run it. We answer when you call.
Most phone systems are resold. Ours isn’t, and that changes what happens when you need something.
Our own platform
nCloud Connect is ours, not white-labeled. Changes and fixes don’t wait on another vendor.
Our own support
24/7/365 and U.S.-based. The people who answer can actually fix the system.
Built to stay up
A multi-carrier, active/active network with battery and generator backup. If your internet drops, calls can roll to cell phones or a backup connection.
One company, one bill
Phones, contact center, internet and AI from a single account, with one number to call.
We set it up with you, not for you.
You don’t get a login and a help article. You get a team that designs it around how your calls come in today.
Design
We map how calls should flow: who answers, what happens after hours, where overflow goes.
Configure
We set up every phone and every user before anything goes live.
Install
On site, or side by side with your old system so nothing goes dark.
Train
Your team learns the system, the desk phones and Connect Mobile.
Missing calls even with a good phone system?
ConnectSmart, our AI agent, answers the calls, chats and texts your team can’t get to, follows up on every lead and hands off to a person when it should. It works on nCloud Connect or any other phone system.
See ConnectSmart- Answers after hours and during rushes
- Books appointments and updates your CRM
- Transfers to your team when a person is needed
Tell us how your calls come in today.
We’ll show you what changes, and what it costs, for your number of seats.